Tracking employee engagement is about establishing and maintaining a people-centric company culture. Having engaged employees translates into loyalty towards the company, more well-being and higher productivity.
How does it work?
All the users on the platform (both team leaders and team members) receive an e-mail on a regular basis (every week, every two weeks or every month, depending on what your organization decided) with five or ten short questions concerning their engagement. Every user receives different questions on different engagement drivers out of a pool of over 150 questions. The answers of every individual remain completely anonymous, only the origin of the team is traceable.
These e-mails are sent out automatically. Apart from the very plug and play questions, there is room below every question to leave some feedback or extra information to explain why this person is giving the score. Also this feedback is optional and completely anonymous.
The percentage in the top left score indicates the overall engagement score of the organization. The colour of the percentages changes according to the health (from red to orange and green).
Next to it, it's also displayed how many questions were already pulsed, how many were answered and who the people are who haven't filled in their surveys for more than three times in a row.
On the right you can see the trend over time in the engagement within the organization. You can see high and lows and anticipate certain unhealthy situations.
Below, you can see the engagement drivers, with their description of the meaning of the drivers and their scores for the whole organization on that specific driver. It also indicates on the right if there was an increase or decrease compared to the last pulse in percentages.
If you click on one of the engagement drivers, there will be a more detailed overview on this driver and the trend over time. On the right, if there was given anonymous feedback on the drivers, team leaders can view this feedback here, under the relevant driver.
The engagement pulse can be customised under Studio > Engagement.
In the Settings tab, you will be able to set the frequency of the engagement pulse. This can be set to weekly, bi-weekly or once every month. Furthermore you can decide when you want the survey to be sent out. Additionally you can decide how many questions are included in the pulse. The engagement results can be enabled to be visible for the whole company, or just the team leaders and admin here as well. You also have the option to send a one-off engagement pulse manually. What is interesting here is that you can send all the questions at once, which is often used as a sort of baseline test at the very beginning.
Lastly, in the settings field you have the following actions:
- Set the upper threshold score: Average score for top engagement percentages, e.g. if set to 75, you will see the percentage of users that scored more than or equal to 75% on a particular driver
- Set the lower threshold score: Average score for bottom engagement percentages, e.g. if set to 40, you will see the percentage of users that scored less than or equal to 40% on a particular driver
- Enable/disable Public engagement pulse results: If this setting is enabled, team members will also be able to see the aggregated results of their own teams from the engagement pulses.
- Show inactive users
- Compare between teams
- Set the minimum number of team member: The minimum number of team members that need to have filled in the engagement survey in order to show results. The minimum is three.
- Hide qualitative feedback for teamleaders
In the Engagement Drivers tab, you can enable or disable certain topics that then will never be pushed! Here you can also create new Engagement drivers.
In the Engagement Questions tab, you can enable or disable certain questions that might be or might now be relevant to your company. Here you can also create new questions, which you can then link to a driver.
Watch the videos for more information!