- Do the kick-off workshop so the process has been defined.
- Look at existing FAQ: http://helpdesk.intuo.io/faq
- Look at invitation emails: http://helpdesk.intuo.io/admin/communication-templates-for-activation
- Look at the Go-Live checklist: http://helpdesk.intuo.io/admin/go-live-checklist
- Round the table
- Summary of the kick-off workshop
- Consensus on questions (categories that are too big we'll have to reduce)
- Persona-exercise & communication: How will each persona respond to this process.
- The process per persona: The participants are divided into just as many groups as there are personas. They try to write a specific manual per persona.
- Other todos: What else do we need to do? Write an invitation email, ...