We have standard added a set of engagement questions on your platform that you can use. But if you want to add your own set of questions you can do this in two ways:

  1. add the questions one by one
  2. import a CSV-file with all your own questions 

Remark: it's not possible to change the questions we added to your platform.

1. Add the questions one by one

Go to the Studio > Engagement > Engagement questions > Add new questions to add your own questions.

Every question you add should belong to an engagement driver. You can link your new question to our drivers, or add a new driver yourself: Studio > Engagement > Engagement Drivers > Add new engagement driver.


You can choose to add a:

  • scale question
  • multiple choice question
  • text question

If you just want to add some questions, this way is easy. But if you want to add more than 10 questions it's easier to do it via a CSV-file.

2. Import questions via CSV-file

This way you can add multiple questions but also multiple languages at once. 

It is extremely important that you follow the procedure described below to the dot, otherwise we can't guarantee that the questions will be imported, or that they will be imported properly.

Navigate to Studio > Engagement > Engagement Questions and click on the downward pointing arrow right of the Add new question green button. Click on Import questions CSV and you will be directed to the CSV import page.

On the CSV import page, you can download an example CSV document, also available here.
The structure of your file(s) (header names and column positions) has to match the example CSV document. You can upload one or multiple languages at once. 

Important: never use capital letters in file name or header names!

Pay attention to following "rules":

  • file name has to be 'engagement_questions_locale.csv' where locale is: en, nl, fr, de, es. This is the only way we can know which language content you are importing. If the file names don't contain the locale, they won't be imported, if they contain a wrong locale, you can overwrite previously imported data.
  • as previously mentioned, file structure (header names (in english), number of columns (10) and the position of column (driver, question, ..., option_7) all have to be the same as in the example file. 
  • make sure the driver is the same in every language. Once the file is uploaded you can translate the drivers (Studio > Engagement > Drivers > Translate).
  • a question and it's translations should always be on the same row as in the English version
  • we use the English version as reference, so when you want to add multiple languages there should always be a 'engagement_questions_en.csv' file 
  • If you want to match question translations, you can upload multiple languages at once by compressing the 'engagement_questions_locale.csv' files in a zip archive and uploading that one as 'engagement_questions.zip'

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