This article will describe how gated feedback works when you send a feedback request to someone. It's divided in three parts: how sending a feedback request works, what happens after the feedback is sent, and how to review the feedback.
Sending a feedback request
Sending a (gated) feedback request is still mostly the same. The key difference is in the visibility options, which will be clarified below.
In this example, Markus wants to ask feedback from Jasper. With gated feedback request enabled, you can still ask feedback to anyone in your organisation.
These will be the default visibility options available when gated feedback request is enabled. If coaching is enabled on your platform, you'll also have the ones related to coaches. The 'receiver only' option you'd normally have can't be chosen any more.
These options show who will see the feedback AFTER the manager of the feedback requester has reviewed it. After selecting an option you'll see "visible after review to ..." if the feedback will be gated.
Important: the request that you send will go directly to the recipient. The feedback they give in return will first be reviewed by your manager/coach.
After the feedback has been sent
What does the manager see?
The manager sees the following message in their feed if feedback needs to be reviewed.
This is the only place the manager will be notified at the moment.
What does the feedback giver see
Meanwhile, the feedback giver can follow the status of the feedback in their feed as well. That will look like this:
In this example, Janett Walsh and Suzan Jones are the team leaders of Markus.
What does the feedback requester see?
At the moment, the person who sent the feedback request is still unaware that the feedback has been given. They will only see it after their manager has reviewed it.
Reviewing the feedback
Clicking the 'review' button on the feed notification will show the following review screen:
When you need to review feedback for someone, you have the following options:
- share the original feedback, unedited
- rewrite the feedback and share that
- Share the original feedback along with your own conclusion / notes added
Important: it's possible you do not have the option to write a conclusion. This is a setting that can be enabled/disabled by an admin of your platform. If you do not have the option to write a conclusion, you can either share the original feedback or do nothing. If you don't share it, the recipient will never know their feedback request was answered.
Share the original feedback
If you agree with the original feedback, you can check the box (1) and click 'Share' (2).
Important: If you decide to share the original feedback right away, you can no longer write a conclusion or edit the feedback any more.
Share edited feedback
As a manager/coach, you can decide to edit the feedback. You can do this by adding a 'conclusion'. In the review screen, click on 'Write Conclusion'.
Writing a conclusion looks like this:
After clicking 'save conclusion', you'll go back to the main review screen where you can select one of the following options:
Important: You can't edit the conclusion after it's been shared. If you only share the conclusion, you still have the option to share the original feedback afterwards. The notification on the manager's feed after sharing the conclusion looks like this:
Clicking the blue 'Share' text will bring you back to the review screen.
Share original feedback with conclusion
To do this, write a conclusion as described in the section above and check both checkboxes at the bottom of the review screen. The feedback will look like this: