How to interpret the engagement results

With the new and improved Engagement dashboard you will have a finger on the pulse of your organisation. In a clear and intuitive way the dashboard will tell you how engaged your workforce is, which areas to focus on and where you excel in.

On the top of the page you can filter your data by period, team, driver or pulse template. The data on the page will be filtered by the selected criteria.


By default this will show you the results of the last 90 days. You can manually select any other period of which you wish to view the results.


As an admin you will see the organisation's data by default. As a team lead the data will be filtered on your team. You can select any team in your organisation, or teams you have access to, to filter the data on.


Likewise, you can select any of your Engagement Drivers for a further deep dive into the data of this particular Key Driver of Engagement.


Premium customers and admin users only! With this filter you can select a specific pulse template to filter the data with.

The main Engagement Score

In the top left you will find the main Engagement Score. This is made of the average score of all answers, based on the selected filters. E.g. the score of the last 90 days for the whole organisation, the score for a specific team, the score for a specific driver etc...

Below the main Engagement Score you will find the trend, i.e. how your main engagement score has evolved since the very first pulse. In the example below you can see that the main engagement score is 73, and that this is an improvement of 20 points since the beginning of the selected period, i.e. May 1st 2020.

Participation Data

The next dashboard is the Participation Data. This is important to put your main engagement score into perspective. The higher the participation rate, the more reliable your scores are.

The Participation rate is basically the amount of users who have participated in the engagement pulses (i.e. answered at least 1 question) compared to the amount of users who have been pulsed.

You can also find a breakdown of the amount of questions that have been pulsed, answered or skipped.

What to focus on

In the top right you will find your most important takeaways: your weakest and strongest areas, based on the key drivers of engagement.

If possible, this will show you 2 areas you should work on, and 1 area where you excel in. How do we pick those areas? For this we look at the distribution of answers. (some caveats: we only take into account drivers where at least 20% of your users have participated in; they also need to reach the privacy threshold).

The distribution is based on your thresholds, which you can set in the engagement settings (Studio > Engagement > Settings). Everyone scoring higher than the upper threshold, is considered a 'positive' user, everyone scoring lower than the lower threshold a 'negative' user.

We start with selecting your strongest key driver of engagement. We only take into account key drivers which have at least 60% of users who responded positively (the smiley faces on the right). The key driver with the highest positive distribution will be an area you excel in.

All other key drivers, without a positive distribution of at least 60%, are now in play to be an area of improvement. We order those drivers based on the amount of users who responded negatively and/or neutrally. These are the areas we think you should focus on.

Your key drivers of engagement

Below the upper 3 dashboards you can find your drivers' data for a more thorough breakdown of your results.

In the table you will find the main driver score, its trend, a comparison to the company score, the participation rate, and its distribution.

Clicking on any of driver titles will bring you to a dedicated driver overview (see section below).

Driver score

As with the main engagement score the driver score is the average of all answers to the questions related to that driver.

The driver trend

The trend reflects the evolution since the beginning of the period, compared to how it has evolved since the very first pulse.

Company score (only when filtering on a team)

If you're filtering on a specific team, you will have this extra column where you can compare your team's key driver of engagement scores with those of the organisation.

Participation Rate

The amount of users who answered at least 1 question related to the driver compared to the overall amount of users who have been pulsed questions related to that driver.


The breakdown of your users into 'negatively', 'neutrally' and 'positively' engaged users. The more users you have in the 'positively' engaged section, the better.

The graph

If you want to see how your scores have evolved over the last year, you can open up the graph by clicking the icon in the top right of the main engagement score. This will display a graph with your individual results, your team results and the company results.

The driver overview

When you select a specific driver, your dashboards will reflect the data filtered on that driver. The upper 3 dashboards now show the main engagement score, the participation rate, and the focus points for that driver.

If you make use of sub-drivers to categorise your responses, you will have a further breakdown of your strength of weaknesses.

Alternatively, for when there are no sub-drivers, you will find your best and worst scoring questions here:

Below those 3 dashboards you will find a breakdown of your sub-drivers (if any are available), and your questions.