Session waiting lists allow users to show their interest in attending a session even though all the seats were taken when they wanted to join. In case an enrolled user cannot attend the session any more, you can pick someone from the waiting list to attend the session in their place. This ensures your sessions are always full.
Contact support or your success manager to enable the session waiting list feature on your platform. Once the feature is enabled, read the section below on how to enable a waiting list on one of your sessions.
Enable session waiting list
Waiting lists have to be enabled on individual sessions.
Go to Studio > Sessions and select a session from the overview.
On the 'Edit Session' tab, enable the 'Waiting list enabled' toggle. Click 'Save Changes' in the upper right corner.
The session now has a waiting list that users can add themselves to.
Manage a waiting list
Once you have enabled a waiting list on a session, a new tab will appear on the session's page called 'Waiting List'.
Remove users from waiting list
Select the users you want to remove from the waiting list by clicking on the checkbox next to their name. Once you've made your selection, click on the 'remove X from waiting list' button in the upper right corner. The users you removed won't be notified of this.
Move users between enrolment list and waiting list
Before you can move someone from the waiting list to the enrolment list, there need to be open seats on the session. You can remove someone from the enrolment list by either deleting their enrolment on the 'Manage Session' tab, or by moving them to the waiting list.
Delete enrolment in Manage Session tab
Click on the options of a user on the right (see screenshot) or select multiple users and click 'Remove from session' from the 'Actions' dropdown menu.
Move user to the waiting list
Select the users you want to move to the waiting list and click on the right-facing arrow between the two lists.
Move user to the enrolment list
Select the users you want to move to the enrolment list and click on the left-facing arrow between the two lists.